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UVlight1 wrote:Be careful. For some reason the cable shipped to me was bad. The symptom was the white LED status light would go out and there was no communication. This was confusing since there wasn't an obvious short, but taking an old telephone cord with and using that instead fixed the problem.
as a user, and the team works everyday to improve its production and quality management procedures. We would greatly appreciate if you could email us to email@example.com
with close-up pictures
of the cable/plug interfaces and/or details regarding damaged packaging, external markings on the cables, or any additional information
that might help us diagnose the reason
of the problem you have experienced.