Waiting for delivery

Questions about administrative stuff like purchasing, shipping, invoicing, etc.
ChristopheSmeets
Posts: 2
Joined: Fri Nov 15, 2013 8:51 am

Waiting for delivery

Postby ChristopheSmeets » Fri Nov 15, 2013 8:54 am

Dear Bitalino,

A few weeks ago (first of October) we ordered several (three) Bitalino devices. Until today, we didn't received any of them. We also tried to contact you numerous times, but without getting any reply. We need the devices quiet urgent for academic education purposes. Can you please get back to me as soon as possible?
You can also contact me on: 003289/32 15 26
Thanks in advance.

Looking forward hearing from you!

BITalino
Site Admin
Posts: 567
Joined: Tue Aug 27, 2013 3:47 pm

Re: Waiting for delivery

Postby BITalino » Sat Nov 16, 2013 10:50 pm

ChristopheSmeets wrote:Dear Bitalino,

A few weeks ago (first of October) we ordered several (three) Bitalino devices. Until today, we didn't received any of them. We also tried to contact you numerous times, but without getting any reply. We need the devices quiet urgent for academic education purposes. Can you please get back to me as soon as possible?
You can also contact me on: 003289/32 15 26
Thanks in advance.

Looking forward hearing from you!


Dear Valued Customer,

All of the BITalino team would like to apologize for any inconvenience that this situation may be causing you.

Due to extensive demand a core component of BITalino has been stocked out both from our main and backup suppliers, leading to the delays that you and other customers have been facing in the delivery process.

We're hard at work to surpass this situation and resume normal operations, reason for which your order should be shipping soon.

Best regards,

ChristopheSmeets
Posts: 2
Joined: Fri Nov 15, 2013 8:51 am

Re: Waiting for delivery

Postby ChristopheSmeets » Wed Nov 20, 2013 4:25 pm

Dear Bitalino,

I am happy to inform you that we have received our three Bitalino platforms.

Thanks!
Christophe

BITalino
Site Admin
Posts: 567
Joined: Tue Aug 27, 2013 3:47 pm

Re: Waiting for delivery

Postby BITalino » Wed Nov 20, 2013 9:23 pm

ChristopheSmeets wrote:Dear Bitalino,

I am happy to inform you that we have received our three Bitalino platforms.

Thanks!
Christophe


Hi Christophe,

Excellent news. Welcome to the BITalino family.

Best regards,

ctv
Posts: 1
Joined: Sat Jan 04, 2014 7:43 pm

Re: Waiting for delivery

Postby ctv » Sat Jan 04, 2014 7:49 pm

My order for one was placed Oct. 7, 2013.
When do you think it will ship?

BITalino
Site Admin
Posts: 567
Joined: Tue Aug 27, 2013 3:47 pm

Re: Waiting for delivery

Postby BITalino » Sun Jan 05, 2014 11:55 am

ctv wrote:My order for one was placed Oct. 7, 2013.
When do you think it will ship?


Our current estimates point towards January 15th. Please accept our apologies for any inconvenience that this situation may be causing you.

We value our users more than anything, and as you can imagine everyone at the BITalino team is hard at work to overcome it as soon as possible.

pyqstc
Posts: 1
Joined: Mon Mar 03, 2014 11:48 pm

Re: Waiting for delivery

Postby pyqstc » Mon Mar 03, 2014 11:51 pm

Hello,
I placed an order on Feb. 10 2014. When do you think this will arrive? I still have not received any shipping information.

Thanks,
Pan

BITalino
Site Admin
Posts: 567
Joined: Tue Aug 27, 2013 3:47 pm

Re: Waiting for delivery

Postby BITalino » Tue Mar 04, 2014 8:55 am

pyqstc wrote:Hello,
I placed an order on Feb. 10 2014. When do you think this will arrive? I still have not received any shipping information.

Thanks,
Pan


Our current estimates point towards March 21st. Please accept our apologies for any inconvenience that this situation may be causing you.

We value our users more than anything, and as you can imagine everyone at the BITalino team is hard at work to ship your order as soon as possible.

Best regards,
The BITalino Team


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